Jon Simone
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Recent activity by Jon Simone-
Is Zendesk taking Artificial Intelligence seriously?
Hello, I should start off by saying that I have been a big fan of Zendesk and its products, but have had some concerns recently when it comes to the future of Zendesk, its ideas, and the product re...
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Read only - Custom End User Fields
Hello, I have been reading posts that you can use custom roles to make user fields read only. I am not seeing this option although I am able to create custom roles. It also looks like you can hide...
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How to Update Custom Field Values using API (Not adjusting the field itself)
Is there a way to make change a customer field status using an API call? I found this article but it looks like it just discusses creating the fields via API but not altering the values: https://de...
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Attaching custom objects to a profile and then displaying that information via Zendesk app
AnsweredHello, I was wondering if anyone could help me put everything that I have learned together. I have created an object called "Kit" (a kit that we sell) with the property of "serial" (serial number)....