Prashanth

This is terrible guys you should give users options to stay on the new AW or go back to the old view, you would notice most customers given the option would not consider changing to the new AW, If the visitor list is not brought back on chat we might need to look for other alternatives to Zendesk.

Zendesk should immediately give options for users to revert from agent workspace, and to your notice not every customer of yours will come here to a forum and leave feedback for you, I have many friends who are using Zendesk, and they are not happy with the removal of visitor list from Zendesk Chat. Please allow users to switch back from AW ASAP as a temporary measure.

The above message from @Arpan Nagdeve sounds very naive, if you guys are not serious about this issue you should be ready to see customers leaving the platform, It is harrowing for a business to change how you tweak your product, 

Thanks,
Prashanth