Maribel Leon

1. Talk
2. ...
3. Reporting for Talk
4. Zendesk Talk dashboard metrics reference

Hello!  For customer complaints, stating that they were waiting to get through after an extended amount of time. Is there a way to pull how long they were actually waiting? I know we have the avera...

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• Maribel Leon
• Created September 01, 2023 18:33
• 0 votes

1. Explore
2. ...
3. How to create and update reports
4. What Explore reporting options are available for merged tickets?

We are questioning the report of tickets that we receive VS. the calls received. How does Zendesk Calculate ticket count? Also, when merging tickets, does it count those as one ticket? Or does it c...

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• Maribel Leon
• Created May 01, 2023 17:43
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Declined and missed calls by ticket ID and agent leg

Is there any way to filter and just pull from the last 30 days?  

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• Maribel Leon
• Created March 03, 2023 03:31
• 0 votes