Joey
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Total activity64
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Last activity
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Votes27
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Activity overview
Latest activity by Joey-
Joey commented,
This is a very exciting feature but I'm not sure it's ready enough for usage in more complex instances. The main issue is that the creation of the Sandbox does not copy over all triggers/ automatio...
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Joey commented,
As suspected the documentation is lacking the clarification that ticket sharing fields are considered inactive fields and thus don't sync over. I mean, how can we embrace the whole deploying from S...
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Joey commented,
It seems like ticket sharing triggers are not copied over, any other type of triggers that won't copy over to the sandbox? Prod: 378 - Sandbox: 347 = 31 missing triggers.
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Joey commented,
We have the same issue as Tom, our customers have multiple products (Brands) and thus they can't see all their tickets in a single place. This is also why we don't communicate this functionality to...
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Joey commented,
I'm just going to copy Dan R. because he is right (as usual): Allow admins to flag fields as read-only natively, without needing to rely on the brutally clunky Ticket Field Manager app or other ext...
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Joey commented,
Completely agrees, this causes a lot of manual work. I would like to create views for agents in each office or a view were we group them by the agent office field, which is a custom field on the ag...
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Joey commented,
Hey Keigo ishizaka This should be possible using dynamic content and trigger. This is how we have set up our emails: You can create a piece of dynamic content for each brand that holds the emails ...
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Joey commented,
Paul Von thanks for this, can't wait to try it out. Your Rollout ends date at the top of this page is showing 2013 instead of 2023 ;)
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Joey commented,
Hey Amie Brennan, Organizing views the same way Lovely Views does, having multiple folders within folders. We have 60+ groups working in hundreds of views and many hundreds of agents, thus making t...
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Joey commented,
Let's just say it's a (tiny) start but unfortunately not the great feature it could have been. Still no way to organize your views, you just get whatever is at the top. We still rely on Lovely View...