Joey
-
Total activity36
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes19
-
Subscriptions8
Activity overview
Latest activity by Joey-
Joey commented,
For anyone coming across this. We have had this issue for such a long time with zero resolution, department is being set in the widget code but intermittently passes the department with a null valu...
-
Joey commented,
Wow, this was requested in 2015. 8 Years later this super basic functionality still doesn't exist and chat triggers are still a giant mess. Beyond frustrating.
-
Joey commented,
Christine Felicia you mention "You can remove your external support address to stop ticket creation from that address." but that link doesn't go anywhere. I feel like I'm missing something but how ...
-
Joey commented,
You should remove the Drill In setup from this page, just like Dave I looked everywhere and couldn't find it. Had to look into the comments to find out it doesn't exist yet which is a giant pain an...
-
Joey commented,
Yes please remove this feature, I constantly need to inform our ever changing team leads and managers that excluding tags does not work the way they think. Business decisions (possibly incorrect) a...
-
Joey commented,
Still no changes to the permissions, we can't have agents deleting tickets but we also don't want to have admins deal with every request to redact tickets. Add the many, many times that I'm not abl...
-
Joey commented,
This article mentions the benefit of messaging "offering the ability to have both session-based conversations as well as ongoing, persistent chats." however, this is not really the case. The messag...
-
Joey commented,
It looks like you can not redact the merged message "Request X was closed and merged into this request" If that message has info or attachments that needs redaction, it can not be done. The three d...
-
Joey commented,
Any idea what the character limit is of a single tag?