Joey
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Recent activity by Joey-
You should remove the Drill In setup from this page, just like Dave I looked everywhere and couldn't find it. Had to look into the comments to find out it doesn't exist yet which is a giant pain an...
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Yes please remove this feature, I constantly need to inform our ever changing team leads and managers that excluding tags does not work the way they think. Business decisions (possibly incorrect) a...
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Still no changes to the permissions, we can't have agents deleting tickets but we also don't want to have admins deal with every request to redact tickets. Add the many, many times that I'm not abl...
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This article mentions the benefit of messaging "offering the ability to have both session-based conversations as well as ongoing, persistent chats." however, this is not really the case. The messag...
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It looks like you can not redact the merged message "Request X was closed and merged into this request" If that message has info or attachments that needs redaction, it can not be done. The three d...
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Any idea what the character limit is of a single tag?