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James Ratcliffe

Joined Oct 27, 2021

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Last activity Aug 08, 2024

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ACTIVITY OVERVIEW

Latest activity by James Ratcliffe

James Ratcliffe commented,

Community comment Feedback - Ticketing system (Support)

Hi @... , we also need this because the Description field isn't required on all our Jira projects.

View comment · Posted May 15, 2024 · James Ratcliffe

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James Ratcliffe commented,

Community comment Feedback - Apps and integrations (Platform)

Hey @..., has this limit changed? We have a Jira issue with 206 link Zendesk tickets.

(HI Dan R. 🌊)

View comment · Posted Jun 20, 2023 · James Ratcliffe

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James Ratcliffe commented,

CommentTeam members and groups

Hi,

I don't see these two permissions on my account:

  • Manage groups
  • Manage organizations

I do see Manage user fields and Manage organization fields. Is this normal?

Thanks,

James

View comment · Posted Nov 11, 2022 · James Ratcliffe

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James Ratcliffe commented,

CommentHow to solve issues with payments

Is this still accurate, or does Zendesk send the owner's email?

I'm installing an app that has a free trial, and it asks for payment info right away. In the Payments section on the installation page (in the Zendesk admin center), it's using the Zendesk Owner's email, and I can't change.

View comment · Posted Oct 27, 2022 · James Ratcliffe

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James Ratcliffe created a post,

Post Feedback - Help Center (Guide)

Hi,

We're trying to build a tool that makes bulk changes across many articles. We'd like to put those changes through the normal review process in the Guide interface. However, when we update the article text (translation) through the API, we have to either publish the changes immediately or un-publish the article. We don't want to publish without reviewing the changes first, but we don't want to un-publish the article because that hides it from users.

What we need is a way to update the translation draft through the API without updating the live version. Even better would be a way to submit the changes for review!

Thanks,
James

Posted Feb 15, 2022 · James Ratcliffe

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James Ratcliffe commented,

CommentHow to manage the help center

When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

View comment · Posted Feb 02, 2022 · James Ratcliffe

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