James Ratcliffe

1. People
2. ...
3. Team members and groups
4. Creating custom roles and assigning agents

Hi, I don't see these two permissions on my account: Manage groups Manage organizations I do see Manage user fields and Manage organization fields. Is this normal? Thanks, James

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• James Ratcliffe
• Created November 11, 2022 19:20
• 0 votes

1. Account
2. ...
3. How to solve issues with payments
4. How do I send invoices for marketplace apps to someone else?

Is this still accurate, or does Zendesk send the owner's email? I'm installing an app that has a free trial, and it asks for payment info right away. In the Payments section on the installation pag...

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• James Ratcliffe
• Created October 27, 2022 14:14
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. How do I update Help Center articles with the API?

When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

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• James Ratcliffe
• Created February 02, 2022 22:10
• 3 votes