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Sintya Pappagallo

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Activity overview

Latest activity by Sintya Pappagallo
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    Sintya Pappagallo created a post,

    Pop Up Window Look for Article Recommendations

    Our users are not understanding the options offered at the end of ticket submission. The language when read quickly is complicated and they are making mistakes by closing their tickets when their a...

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    Sintya Pappagallo created a post,

    Answer Bot Article Recommendations

    It would be helpful and improve the user experience if you could have answer bot article recommendations open in a new tab instead on the same one, to avoid losing any data introduced in the form b...

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    Sintya Pappagallo created a post,

    Slack and Side Conversations

    We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department. 

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    Sintya Pappagallo created a post,

    Bot Flow Builder and Help Center articles

    Gail M (Zendesk Support) May 8, 2023, 7:37 PM CDT Zendesk response: Upon checking with our Team Expert, unfortunately, there's no native way to share specific articles via Flow Builder without hav...