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Himanshu Sehgal

Joined Jun 06, 2023

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Last activity Jun 12, 2023

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Latest activity by Himanshu Sehgal

Himanshu Sehgal commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Community

Hi Anton,

Thanks for the solution! Cheers!!

View comment · Posted Jun 12, 2023 · Himanshu Sehgal

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Himanshu Sehgal commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Community

Hi Greg and Cheryl,

Thanks for the clarification. This indeed is quite handy. However, now I am facing a little bit different issue related to the data in the response of the /users api. As shown below, you can see I have saved 3 contact numbers for the user :-

 

 

BUT when i am calling the /users api,  I am getting only 1 phone number in the json response :-

I need to know why is this happening , and Is there any way to get all the phone numbers of the contact ?

Thanks !

View comment · Posted Jun 12, 2023 · Himanshu Sehgal

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Himanshu Sehgal commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Community

Hi Cheryl,

Thanks for your reply. It works fine ! But I don't understand how. Can you please explain a bit that why no Authorization header was needed for this api request ?How it worked without any api token or any sort of authentication ?

View comment · Posted Jun 09, 2023 · Himanshu Sehgal

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Himanshu Sehgal created a post,

Post Developer - Zendesk Apps Framework (ZAF)
Contact access from ticket side bar

Hi, 

I am creating a app, location - "new_ticket_sidebar" and "ticket_sidebar". There i am able to fetch the current ticket details and the customer id using the below code :-

client.get('ticket').then(function(data) {
                    let contactId =data.ticket.requester.id;
                    console.log("contactId of the ticket is : ",contactId);
              });
         });
I need data of other customer details like name, phone number etc. of this customer id . Can anybody help me how I can get that info ?

Posted Jun 09, 2023 · Himanshu Sehgal

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Himanshu Sehgal commented,

Community comment Developer - Zendesk SDKs
Community

Also want to add, this error was not there till last week. And our client is saying they have not bought any talk partner subscription or anything like that. Then how was it working earlier on ? Some sort of free trial or something like that ? I am not able to find the root cause.

View comment · Posted Jun 07, 2023 · Himanshu Sehgal

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Himanshu Sehgal commented,

Community comment Developer - Zendesk SDKs
Community

Hi Greg,

I just got access to our client's zendesk domain and found this error in console. Seems like some payment issue at client's end ? or something else ? This error is getting caught in the voice.error event as below code shows:-

client.on('voice.error', function(e) {
        console.log("voice dialout error : ",e);
      });
Please guide.

View comment · Edited Jun 07, 2023 · Himanshu Sehgal

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Himanshu Sehgal created a post,

Post Developer - Zendesk SDKs
Issue regarding "voice.dialout"

Hi,

I have created a telephony integration app for one of our clients. They mainly need click to call functionality from the call button available on contact page and ticket page. Sample code in the app looks like this :-

client.on('voice.dialout', function(e) {
      makeCall(e.number);
    });
This problem is that, the app is working fine in my test domain. It was working fine in my client's domain as well till saturday (3 june,2023). But now suddenly all the call buttons in their subdomain have disabled. They are not able to click on the call button both on the user contact page and the ticket page. Can somebody please explain me how is this possible and what can be the possible culprits ?

Posted Jun 06, 2023 · Himanshu Sehgal

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