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Joshua G

Joined Oct 22, 2021

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Last activity Jul 18, 2023

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ACTIVITY OVERVIEW

Latest activity by Joshua G

Joshua G commented,

Community comment Q&A - AI and automation

Ulises we used the Carousel step to hyperlink.

View comment · Posted Jun 14, 2023 · Joshua G

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Joshua G commented,

CommentUsing legacy AI agent functionality

Are we able to tell what users search for or type into the Messaging widget?

View comment · Posted Mar 07, 2023 · Joshua G

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Joshua G commented,

CommentWeb Widget documentation

Please build the ability to customize the bot's avatar. 

View comment · Posted Mar 07, 2023 · Joshua G

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Joshua G commented,

CommentHelp with bots and automation

Gabriel Manlapig is can we request the ability to change the bot's avatar in messaging? 

View comment · Posted Mar 07, 2023 · Joshua G

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Joshua G commented,

Community comment Q&A - AI and automation

@..., one workaround I've done is to use the carousel to include links. There is a minimum of 2 links required for the carousel to work, so I add a link to our homepage as the 2nd link. 

View comment · Posted Feb 14, 2023 · Joshua G

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Joshua G commented,

Community comment Q&A - AI and automation

LottieFiles Were you able to find some workaround for this? I'm having the same issue and the only thing I can think of is to have the bot in flow builder inform the user to submit a request by hyperlinking our web form. 

View comment · Posted Feb 03, 2023 · Joshua G

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Joshua G commented,

CommentMeasuring success

How are SLAs attributed to ticket groups? 

For example, if our Tier 1 team has breached an SLA, and then escalates it to our BIlling Team for further action. If our Billing Team then solves the ticket, is the initial breach attributed to our Billing Team on Explore?

View comment · Edited Feb 02, 2023 · Joshua G

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Joshua G commented,

Community comment Feedback - Ticketing system (Support)

That's great to hear @...! Is this something that will be slowly rolled out? I don't see it available on my end. 

View comment · Posted Jul 28, 2021 · Joshua G

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