Joshua G
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Total activity37
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Joshua G-
Joshua G commented,
Is this feature available via Messaging?
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Joshua G commented,
Ulises Soto we used the Carousel step to hyperlink.
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Joshua G commented,
Ever since I implemented Answer Bot via Messaging, my suggestion rates as a whole has gone down drastically. How can I continue to ensure Answer Bot recommends articles via Messaging widget?
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Joshua G commented,
Are we able to tell what users search for or type into the Messaging widget?
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Joshua G commented,
Please build the ability to customize the bot's avatar.
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Joshua G commented,
Gabriel Manlapig is can we request the ability to change the bot's avatar in messaging?
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Joshua G commented,
Charles Gresula, one workaround I've done is to use the carousel to include links. There is a minimum of 2 links required for the carousel to work, so I add a link to our homepage as the 2nd link.
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Joshua G commented,
LottieFiles Were you able to find some workaround for this? I'm having the same issue and the only thing I can think of is to have the bot in flow builder inform the user to submit a request by hyp...
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Joshua G commented,
How are SLAs attributed to ticket groups? For example, if our Tier 1 team has breached an SLA, and then escalates it to our BIlling Team for further action. If our Billing Team then solves the tick...
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Joshua G commented,
That's great to hear @...! Is this something that will be slowly rolled out? I don't see it available on my end.