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Mia Gomez's Avatar

Mia Gomez

Joined Oct 23, 2023

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Last activity May 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Mia Gomez

Mia Gomez commented,

CommentManaging Talk

We've had reports of the call transcripts generating inaccurate/strange notes when there is a long pause in the call recording. Typically, the transcript will fill in the blanks with "Okay", "Alright", or "Yes" repeated over and over despite the call recording being completely silent, but sometimes the notes are bizarre. 

We also would like the option to enable the transcript and summary as separate options rather than being enabled together as longer calls leave long internal notes that make it difficult to navigate the ticket interface. Having the option to enable them as separate features or enabled by groups/brands/etc would enhance the overall experience for our support agents. 

View comment · Posted Feb 27, 2024 · Mia Gomez

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