James Kinney

Our team uses a custom Ticket Field to track the different types of issues we receive support tickets on (e.g. Sign Up Process, Data Tools, Integrations, etc.) so we can track how many tickets we receive on a certain category per month.

I'd like to filter for specific categories, then open the tickets to review the exchanges and finer details of those tickets. I see how I can filter by ticket field in Explore, but I can only track the number of tickets received that were assigned to a specific category. I can't figure out how to return a list of all tickets that were assigned a specific category which would allow me to click into each of those emails.

Is this possible? Any help is greatly appreciated!