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Marie M.

Joined May 04, 2022

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Last activity May 04, 2022

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Marie M. commented,

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Hi There!

Question about one-touch resolutions. 

If an agent replies to a customer but puts the ticket in 'pending' status while awaiting the customer's response, and then the agent replies back to the customer once they respond and THEN solves the ticket out, would it be considered One-Touch given the first reply wasn't 'solved' but rather pending?

Thank you!

View comment · Posted May 04, 2022 · Marie M.

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