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Brandon

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Latest activity by Brandon
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    Brandon commented,

    The exact name of the trigger might vary depending on if it was renamed from the default "Notify requester and CCs of comment update." For example, my trigger is named "Notify customer of comment u...

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    Brandon commented,

    SOLVED! After chatting with Zendesk Support and troubleshooting many variables, we found that the support article above is incomplete. For the "Notification is suppressed and not sent to the reques...

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    Brandon commented,

    Hi Rick, Apologies for the long delay. I have enabled account assumption, currently set to "one week." This issue has been present for at least the last few months, so any recent ticket should suff...

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    Brandon commented,

    I've had some clients reach out and explain that when they respond to an email (thus updating their ticket) they receive an additional email of their own message. This article states the following:...