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Brandon Fischer

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Activity overview

Latest activity by Brandon Fischer
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    Brandon Fischer commented,

    1. Objects and rules
    2. ...
    3. Workflows
    4. About the Support default triggers

    The exact name of the trigger might vary depending on if it was renamed from the default "Notify requester and CCs of comment update." For example, my trigger is named "Notify customer of comment u...

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    Brandon Fischer commented,

    1. Objects and rules
    2. ...
    3. Workflows
    4. About the Support default triggers

    SOLVED! After chatting with Zendesk Support and troubleshooting many variables, we found that the support article above is incomplete. For the "Notification is suppressed and not sent to the reques...

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    • Brandon Fischer
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    • 1 vote
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    Brandon Fischer commented,

    1. Objects and rules
    2. ...
    3. Workflows
    4. About the Support default triggers

    Hi Rick, Apologies for the long delay. I have enabled account assumption, currently set to "one week." This issue has been present for at least the last few months, so any recent ticket should suff...

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    • Brandon Fischer
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    • 1 vote
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    Brandon Fischer commented,

    1. Objects and rules
    2. ...
    3. Workflows
    4. About the Support default triggers

    I've had some clients reach out and explain that when they respond to an email (thus updating their ticket) they receive an additional email of their own message. This article states the following:...

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    • Brandon Fischer
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    • 2 votes