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Scot Sroka's Avatar

Scot Sroka

Joined Nov 16, 2021

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Last activity Jan 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Scot Sroka

Scot Sroka created a post,

Post Q&A - Help center and community

Looking to add a content block to a large number of previously created articles. Wondering if there is any way to accomplish this, rather than going into each article and add the content block. Or if there is anything in the roadmap to do something similar? 

Posted Aug 30, 2023 · Scot Sroka

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Scot Sroka commented,

CommentReporting and analytics for help center

I agree with Wade and Jessica, our Zendesk Article Views and Google Page Views number is off by thousands. Would be interested in hearing more about why this is? It definitely can change the outcome of the Self Service Score. 

View comment · Posted Dec 08, 2022 · Scot Sroka

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Scot Sroka commented,

Community comment Feedback - Reporting and analytics (Explore)

Also interested in this request! 

View comment · Posted Jul 06, 2022 · Scot Sroka

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Scot Sroka created a post,

Post Q&A - Help center and community

Currently we are using the "Was this article helpful?" with the "Yes" or "No" options and we tracking the results in Explore. We can see the total count of positive and negative responses. However, it does not provide us with any insights to why the article was not helpful, when "No" was selected. Is there a way to put up a survey or question to allow the user to input a response on why they selected "No"? 

Posted Dec 21, 2021 · Scot Sroka

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Scot Sroka commented,

Community comment Feedback - Reporting and analytics (Explore)

Agreed this would be very helpful! 

View comment · Posted Dec 08, 2021 · Scot Sroka

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