Chris Sinclair
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Last activity
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Activity overview
Latest activity by Chris Sinclair-
Chris Sinclair commented,
Would be great to know which IVR option was selected, rather than just the end destination. We have multiple IVR options we use to try and separate request types which I'd like to report on (i.e, 3...
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Chris Sinclair commented,
@..., It's not that I need to know how it works on the back end, I want the agent to see what option a user selected so we can use a different greeting. For example, if new starters got an option (...
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Chris Sinclair commented,
Can the agent see which IVR option was selected before they pick up the call?