Chris Sinclair
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Votes on activity by Chris Sinclair-
Will direct messaging be a thing at some point? I have agents jumping out of Zendesk to get faster responses from requestors via teams. It would be better if we could do this in Zendesk.
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Posting an update here, we've managed to get it working (unpublished/unsupported method, but is working for now): GET https://yourcomain.zendesk.com/knowledge/api/articles/articleid The JSON respon...
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We need this too. Really frustrating that you can't use the API to create a list of article owners (or those that are missing ownership) or to be able to automatically assign a ticket (when being c...
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Would be great to know which IVR option was selected, rather than just the end destination. We have multiple IVR options we use to try and separate request types which I'd like to report on (i.e, 3...
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@..., It's not that I need to know how it works on the back end, I want the agent to see what option a user selected so we can use a different greeting. For example, if new starters got an option (...
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Why can't you report this activity per group? Looking to create/manage a content creation/update SLA but there is no way to show the activity per group ('team')
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I'm really keen to see nested groups too - we have multiple teams working together sometimes on similar activities and having to have a ticket assigned to a specific group doesn't' make sense. Addi...
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Chris Drylie that would be great, thanks.
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Really frustrating trying to get this setup. I've managed to get a new account created to use on the slack side (let's call it HelpBot@abc.com), but because we use SSO on both Zendesk and Slack, it...
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Can the agent see which IVR option was selected before they pick up the call?