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Stephen Brandt

Joined Oct 16, 2021

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Last activity Sep 26, 2024

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ACTIVITY OVERVIEW

Latest activity by Stephen Brandt

Stephen Brandt commented,

CommentWorking with articles in the knowledge base

We use a cCMS mostly for publishing to Zendesk, and it has the ability to map a single article to more than one section. I picture “article multiplacement” having a similar UX. 

 

The issue we have is that the search results are then a bit unintuitive and bloated. Two (or more) identically titled and summarized articles are returned, with different breadcrumbs. In other words, I see this feature as useful when browsing but less so when arriving at content via search, which is the majority of our traffic. It might help if we could suppress an article's indexing in ZD or crawling by search engines, though I'm not aware of any such setting. 

View comment · Posted Sep 26, 2024 · Stephen Brandt

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Stephen Brandt created a post,

Post Developer - Zendesk APIs

I upvoted this feature request for a similar use case at a French site found by a colleague, and I'm also adding the request here, as advised by Zendesk technical support. 

Posted May 20, 2024 · Stephen Brandt

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Stephen Brandt commented,

Community comment Q&A - Help center and community

Thanks, Tipene Hughes

That might work globally, but really what I'd like to accomplish is to put hyperlinks within descriptions. Since ZD's taxonomy doesn't allow placing an article or a section in more than one location, and since we can't have an article provide the top-level content for a section, it would be useful for our KB at least to have more thorough descriptions with links to related content. 

I think I understand why the tags are instead displayed as text, since the section descriptions are used in some cases as tooltips. I thought I'd check, and now I know for sure. 

View comment · Posted Jan 13, 2022 · Stephen Brandt

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Stephen Brandt commented,

Community comment Q&A - Help center and community

Mary Paez's question was the closest I could find to my own. 

That is, in the Zendesk category's description, I would like to add HTML formatting. Let's say, I want to enter a simple line break under Arrange content > Edit category > Description:

line 1
line 2

The category page then shows the angle bracket:

line 1
line 2

Instead of the intended,

line 1
line 2

It's generated by a template Curlybrace:

{{#if category.description}}

{{category.description}}


{{/if}}

Is there a helper I can apply to {{category.description}} to get around the character conversion? Some escaping of the HTML tags? Any way to get it to display as intended?

View comment · Posted Jan 11, 2022 · Stephen Brandt

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