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Michael Nickey

Joined Mar 14, 2022

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Last activity Jun 25, 2024

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Michael Nickey created a post,

Post Feedback - Reporting and analytics (Explore)

I've searched the Zendesk recipes online and am not finding how to calculate the average time to respond to a voicemail.

The metric per ticket would be the time the ticket was created by Talk to the time there was an outbound call placed from Talk. Does anyone know if this is possible or if there is a way to measure this?

Thanks in advance

Posted Sep 19, 2023 · Michael Nickey

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