Kaitlyn

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Ability to View All Questions/Conversations Asked by Customers in Messaging Answer Bot

I would love to have this feature.  Any update on when it might become available?

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• Kaitlyn
• Created August 02, 2023 18:45
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Ability to View Questions Asked by Customers in Answer Bot

I would love to have the ability to know what questions our customers are asking so we can continue to build out our helpdesk in more constructive ways.  Any update on when this will be available?

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• Kaitlyn
• Created August 02, 2023 18:44
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Apply First Reply Time SLA to Tickets Created from Talk Voicemails

Hey there!  Unfortunately, the work around that Steve provided is not working for me either - Similar the issues Josh mentioned above.   This is an essential function of our service that goes often...

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• Kaitlyn
• Created April 06, 2023 21:42
• 0 votes