Dale Demerre
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Last activity
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Activity overview
Latest activity by Dale Demerre-
Dale Demerre created a post,
Require the Follow-Up question must be required before submission of Satisfaction Rating in Zendesk Support
If the rating is "Bad, I'm unsatisfied" is being clicked by a customer. can we REQUIRE the follow-up question also be selected before they have the ability to SUBMIT the rating. As it is right no...
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Dale Demerre commented,
Why does First reply time not capture on an agent creating 'Proactive ticket' for a client? why do they still need to create a 1st reply for a ticket they created, shouldn't that be automatically ...