Lucinda G.

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Hi!  We recently enabled the callback feature for our customers and I've noticed the Abandoned in queue and Callback requested counts at end of day are very close to each other (3 off to be exact)....

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• Lucinda G.
• Created September 23, 2021 22:24
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3. Remove email header "Your ticket update has been received" from emails

Thank you Dave!  I didn't realize that it was set up as a trigger by a former admin. Very helpful :D 

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• Lucinda G.
• Created September 15, 2021 13:24
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