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Cyrus Dorosti

Joined Jul 14, 2022

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Last activity Jul 15, 2022

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Latest activity by Cyrus Dorosti

Cyrus Dorosti commented,

CommentViews, ticket status, and ticket fields

Hey Dave, it is a custom ticket field we call "Duda Account Plan". We want to order the view by this group, but need to control the order, essentially so our highest paying plan types are at the top of our view with the lowest paying plan types at the bottom. I tried to re-order this in ticket field setup, but that does not match what gets displayed in the view. I also tried pre-fix the field names with for example... A. Enterprise, B. Mid Market, C. SMB, but that doesn't work either, it does not show alphabetically. I am not sure how to do this.

View comment · Posted Jul 15, 2022 · Cyrus Dorosti

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Cyrus Dorosti commented,

CommentViews, ticket status, and ticket fields

I am having the same issue. The view is not alphabetic or by order of the ticket field. How do I control the order in which things are grouped by in my view?

View comment · Posted Jul 14, 2022 · Cyrus Dorosti

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