Janice Brown

1. Community
2. Feedback - Ticketing System (Support)
3. Dashboard "Updates to your tickets" mark checked

+1 Here & Another post Remove dashboard updates once ticket is viewedhttps://support.zendesk.com/hc/en-us/community/posts/360036268693-Remove-dashboard-updates-once-ticket-is-viewed

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• Janice Brown
• Created August 04, 2021 03:22
• 3 votes

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. In what order do Talk greetings play?

What is the best way to have a different "Wait" greeting for each group (specific to a group) in an IVR branch? It appears that when a wait greeting is added, it plays for all callers even if they ...

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• Janice Brown
• Created July 23, 2021 21:26
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

+1 , it appears that this request has been ongoing for 3 yrs now. I'm new to Zendesk Talk and very shocked as well that this basic feature is not available.  It's going to interrupt my personal lif...

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• Janice Brown
• Created July 15, 2021 15:54
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

+1

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• Janice Brown
• Created July 08, 2021 23:05
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Remove dashboard updates once ticket is viewed

I'm new to Zendesk and in the middle of Training various Agents.  I assumed that once the updates were read there would be a way to at least have an "X" like all the other similar notification conf...

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• Janice Brown
• Created July 02, 2021 14:59
• 3 votes