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Arthur Burgos

Joined Feb 22, 2022

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Last activity Mar 10, 2022

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Latest activity by Arthur Burgos

Arthur Burgos commented,

CommentExplore recipes

Hi Dane,

I'm looking for both. 

From the first of your choices, I'm looking for the timestamp and time elapsed when they have taken over and added their first comment after the ticket has been re-assigned to them.

View comment · Posted Mar 10, 2022 · Arthur Burgos

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Arthur Burgos commented,

CommentExplore recipes

Hi,

I'm trying to figure out the time when an agent takes the ticket from a group and adds their comment.

Thanks!

View comment · Posted Feb 22, 2022 · Arthur Burgos

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