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Elizabeth Wilson's Avatar

Elizabeth Wilson

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Elizabeth Wilson

Elizabeth Wilson commented,

CommentTicket management

On Settings > Tickets, "Agent comments via email are public by default" has been turned on (blue dot) for over one year, but by default the private comment tab always appears first by default. Is there an issue on ZD's end or something else I can do on our account to have public comments be the default tab view when any agents opens a ticket?

View comment · Posted Aug 04, 2021 · Elizabeth Wilson

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