Norman Knoche
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Total activity15
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Last activity
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Activity overview
Latest activity by Norman Knoche-
Norman Knoche commented,
Amanda L. our BPO was able to arrange a reporting system using DOMO. But we are moving our ticketing system back to FreshDesk. MUCH less expensive. But small "quirky" things that Zendesk struggles ...
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Norman Knoche commented,
I figured out a way to bring data in from the API into another platform, but it was costly. We've actually decided to switch to another platform and get away from Zendesk because of many small issu...
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Norman Knoche commented,
Karen Hynes this is good news and great to see activity on this subject. Will the historical data be available from the launch date and on, or will we be able to pull historical data prior to this ...
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Norman Knoche commented,
Another vote for this being made available sooner than later - the metrics are there, we just need access to them. I can see the stats for online time, available time, etc on an average, but I can'...