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Avery Tritch

Joined Oct 16, 2021

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Last activity Oct 22, 2022

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ACTIVITY OVERVIEW

Latest activity by Avery Tritch

Avery Tritch commented,

CommentMore integrations

Are there any plans to sync Zendesk Ticket Objects with HubSpot Ticket Objects? I don't think Zendesk is maximizing its opportunities with this integration given Hubspot's selection of standard objects today. I would be open to discussing this with Zendesk's engineering team. 

It makes way more sense for Zendesk Tickets to be created as Hubspot Tickets than as an activity at the contact level. When managing a customer account, it's too cumbersome to review each contact to see Zendesk's activities. You can't measure effectively even using custom reporting activity at the Company/Deal level. However, you could if Zendesk Tickets were created as Hubspot Tickets. 

 

View comment · Edited Oct 22, 2022 · Avery Tritch

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Avery Tritch commented,

CommentMigrating to messaging

Hello on our current plan with Zendesk we are allowed to have two concurrent triggers enabled. When attempting to enable more it advises that our plan might need to be adjusted. However, I can't find any documentation on which plans afford what number of triggers. Does anyone have insight on this? 

View comment · Posted Sep 09, 2021 · Avery Tritch

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Avery Tritch commented,

CommentWeb Widget (Classic) documentation

I don't have any option in Channel -> Widget to add Custom Ticket Fields to the Contact Form. Where can I activate this?

View comment · Posted Aug 26, 2021 · Avery Tritch

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Avery Tritch commented,

Community comment Feedback - Help Center (Guide)

I am having this same issue currently, has this been resolved for you @...

View comment · Posted Jun 04, 2021 · Avery Tritch

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