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James Shaffer

Joined Jan 26, 2022

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Last activity Sep 18, 2023

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James Shaffer commented,

CommentHow to solve issues with the email channel

You state no, just use forwarding. However, in the article you recommend.

1. Zendesk recommends creating a Zendesk support address for each forwarded account instead.
2. Zendesk recommends using the Zendesk Gmail Connector for Email instead of setting up forwarding.

 What are the advantages or pros/cons of one versus the other?

View comment · Edited Sep 18, 2023 · James Shaffer

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