Andrew

1. Agent guide
2. Ticket automation and collaboration
3. Enabling and disabling suggested macros

Is there a way to remove shared macros for an individual agent? In case an agent wants to personalize and only use their (Me only) macros instead of using the shared macros

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• Andrew
• Created September 25, 2022 13:46
• 1 vote

1. Talk
2. ...
3. Setting up and using Text
4. Getting started with Text

thanks Brett I was able to find it myself after some digging earlier but your response is much appreciated!  Actually I have a different question regarding CSAT ratings specifically with regards to...

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• Andrew
• Created July 08, 2022 12:01
• 0 votes

1. Talk
2. ...
3. Setting up and using Text
4. Getting started with Text

Hi I'm trying to find the instructions for sending a single outbound SMS text message and just can't seem to find it anywhere?  It's possible to do isn't it?

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• Andrew
• Edited July 04, 2022 22:22
• 0 votes