Marcia Gallicchio

1. Zendesk updates
2. Announcements
3. Announcing expanded ticket footers

Hiya, Feedback from our teams is as follows: Resizing the left panel is a nice add, but moving the 'macro' bar all the way to the left is actually causing issues. The 'URL waiting' messages (which ...

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• Marcia Gallicchio
• Created March 31, 2022 16:53
• 4 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

We need this as well - as it is critical to our Incident level reporting for Executive visibility. Is there anyway we can get an update? Thanks

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• Marcia Gallicchio
• Created January 31, 2022 14:09
• 2 votes