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Rachel

Joined Jun 30, 2022

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Last activity Nov 30, 2022

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ACTIVITY OVERVIEW

Latest activity by Rachel

Rachel created a post,

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Feature Request Summary: 

Development of Zendesk Accounts to be automatically provisioned with 1 "Management" Role Agent, restricted to Billing/Account Management functions that does not require a licence 

Including the provision of "Management" access to a restricted number of licenced agents, determined by Plan would also address the current key person business risk.

Description/Use Cases: 

Generally, the account Owner and those who manage Billing and/or Account set-ups and access'  do not use the Zendesk ticket functions in their roles, but are required to have a licence to perform their tasks.

Business impact of limitation or missing feature:

The current Owner/Billing format creates a key person business risk and is not cost effective.

Posted Aug 09, 2022 · Rachel

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Rachel commented,

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Hi Tom Dupuche,

More than 6mths ago you advised that this was added to the backlog, can you provide an update on when this is likely to come up for consideration?

I am very interested to know what future development will provide.

Development of Zendesk Accounts to be automatically provisioned with 1 "Management" Role Agent, restricted to Billing/Account Management functions that does not require a licence would be a favourable outcome. 

Including the provision of "Management" access to a restricted number of licenced agents, determined by Plan would also address the current key person business risk.

Rachel

View comment · Posted Aug 04, 2022 · Rachel

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