Aaron Cassidy
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Total activity12
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Last activity
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Activity overview
Latest activity by Aaron Cassidy-
Aaron Cassidy created a post,
Instagram Story Replies not logged as tickets
With the Instagram integration, whenever someone messages our Instagram page it creates a ticket. However, when a user replies to our stories, it does not create a ticket - we still have to respond...
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Aaron Cassidy created a post,
Different sound notifications to for each channel
It would be great if you could choose the sound for each avenue in support/chat. We have different agents that respond to live chat and Facebook Messenger, however, the notifications and sound are ...