Ogle, Paul

Our texting is 100% reactionary, which is to say when our staff members submit a ticket via text, we respond via text. There is never any text sent that isn't in response to a communication initiated that way. So I've no idea what to do on this form, especially the consent section. We literally just answer via the same communication method as staff reach out; it's only for our staff members, no public users at all.

Edit: So it's implied consent, for conversational transactions initiated by our existing employees only. The Zendesk form's final page doesn't seem to have a mechanism for this, with it's statement about all applications without a link to consent mechanisms, and ours is simply if they text us, we text back. How would I properly document that on the form?