Ken Morris
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Total activity22
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Last activity
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Member since
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Following0 users
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Votes9
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Activity overview
Latest activity by Ken Morris-
Ken Morris commented,
Hello Folks, Is there an update on this feature request? We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands th...
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Ken Morris commented,
Some articles in our guide content show as no owner. What is the system that lets an article have no owner?
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Ken Morris commented,
I asked this question to ZD 2 months ago.Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?Trying to see if we can measure that as w...
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Ken Morris commented,
Hello Dwight Bussman Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper ...
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Ken Morris commented,
Hello ZD Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT? Trying to see if we can measure that as well on a ticket. Hopeful to do ...
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Ken Morris commented,
Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.
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Ken Morris commented,
We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?