
Ntsako Masinge
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Total activity14
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Last activity
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Activity overview
Latest activity by Ntsako Masinge-
Ntsako Masinge commented,
This is a need especially if you are using omni-routing to route your email tickets. New emails don't auto assign immediately unless agent refreshes
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Ntsako Masinge commented,
Hi, Which datasets and Metrics have been used to calculate the Agents CSAT score that shows on the agent dashboard. Using Explore, I am getting a different score completely. They don't correspond.
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Ntsako Masinge commented,
Hi Charles Gresula, Noted. I will await feedback. Thank you.
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Ntsako Masinge commented,
Hi Support, Need your assistance please. The Facebook Messenger messages that do come through Zendesk aren’t kept open, once the agent has replied. When send (or enter) is clicked in response to...
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Ntsako Masinge commented,
Hi, We have a customer that has a fixed footer , and wants the chat icon within a button format... is there a HTML code that I can try in order to make this happen ?