Ntsako Masinge

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

This is a need especially if you are using omni-routing to route your email tickets. New emails don't auto assign immediately unless agent refreshes

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• Ntsako Masinge
• Created March 10, 2023 11:38
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Determining satisfaction scores for your agents

Hi, Which datasets and Metrics have been used to calculate the Agents CSAT score that shows on the agent dashboard. Using Explore, I am getting a different score completely. They don't correspond.   

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• Ntsako Masinge
• Created April 05, 2022 09:46
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Sending automatic responses to social messages

Hi Charles Gresula, Noted. I will await feedback. Thank you.

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• Ntsako Masinge
• Created November 23, 2021 10:51
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Sending automatic responses to social messages

Hi Support,    Need your assistance please. The Facebook Messenger messages that do come through Zendesk aren’t kept open, once the agent has replied. When send (or enter) is clicked in response to...

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• Ntsako Masinge
• Created November 22, 2021 09:04
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Hi, We have a customer that has a fixed footer , and wants the chat icon within a button format... is there a HTML code that I can try in order to make this happen ? 

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• Ntsako Masinge
• Created November 05, 2021 10:21
• 0 votes