Cardenas, Romulo
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Total activity37
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Last activity
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Activity overview
Latest activity by Cardenas, Romulo-
Cardenas, Romulo created a post,
SSO Multiple Email Domains / Support
Hi everyone, my list of end users and light agents have different email domains (lets name it: Company "A" and Subsidiary "B"). Those within Company A had no issue log in via the SSO under the sit...
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Cardenas, Romulo commented,
Hi Dane, yes, both columns are displayed.
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Cardenas, Romulo commented,
+1 We would like to see how many side conversation tickets / emails were generated on a single ticket. https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversat...
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Cardenas, Romulo commented,
Well, i must jump in here! we are currently updating our process and we would like to tag side conversation tickets. We think is an important feature (perhaps for admins) for data analysis and impr...
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Cardenas, Romulo commented,
Hi, is there any way to summarize and display in Explore how many side conversations tickets were created on a single ticket? Best, Romulo
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Cardenas, Romulo commented,
Hi, i generate a similar graphich based on a specific (number of tickets per month starting AND cumulative number of tickets). Is there a way to hide the data values on the columns and keep only t...
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Cardenas, Romulo commented,
Chris S. unfortunately not. It would be nice to have this feature but not a MUST.
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Cardenas, Romulo created a post,
Suggestion: World Map in Zendesk
Hi, could this feature be an option in a non distant future? We want to display our tickets based on a custom field "country"
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Cardenas, Romulo commented,
Thanks Carlos! i will take a look at it. What about nested drop-down fields in Views? Can i also have those fields separated?
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Cardenas, Romulo commented,
Hi, what happens in Explore? are tickets archived still considered?