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Piia Riikonen

Joined Oct 16, 2021

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Last activity Oct 18, 2022

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ACTIVITY OVERVIEW

Latest activity by Piia Riikonen

Piia Riikonen commented,

Community comment Feedback - Ticketing system (Support)

we need this also. When customer create ticket and add desired date for delivery (custom ticket field), we want copy that date as due date. 

View comment · Posted Mar 31, 2022 · Piia Riikonen

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Piia Riikonen commented,

Community comment Feedback - Ticketing system (Support)

Voted - we also wish this. It would be also good feature to choose organization to Inactive status and inactivation -> suspend all users

View comment · Edited Mar 31, 2022 · Piia Riikonen

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Piia Riikonen commented,

CommentService Level Agreements (SLA), macros, and CSAT

View comment · Posted Sep 30, 2021 · Piia Riikonen

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Piia Riikonen created a post,

Post Feedback - Ticketing system (Support)

This is an issue since most tickets are missing SLAs when light agents or agents open tickets on behalf off customer or when light agents or agents forwards customers email to Zendesk from their personal mailbox (internal note).

Ideally a setting in option that allow us to treat light-agent/agents tickets similar to end-user when it comes to SLAs.

Posted Sep 30, 2021 · Piia Riikonen

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