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Piia Riikonen
Joined Oct 16, 2021
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Last activity Oct 18, 2022
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Latest activity by Piia Riikonen
Piia Riikonen commented,
we need this also. When customer create ticket and add desired date for delivery (custom ticket field), we want copy that date as due date.
View comment · Posted Mar 31, 2022 · Piia Riikonen
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Piia Riikonen commented,
Voted - we also wish this. It would be also good feature to choose organization to Inactive status and inactivation -> suspend all users
View comment · Edited Mar 31, 2022 · Piia Riikonen
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Piia Riikonen commented,
I wrote feedback:
https://support.zendesk.com/hc/en-us/community/posts/4408080772762-SLA-for-agent-created-tickets
Please vote!
View comment · Posted Sep 30, 2021 · Piia Riikonen
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Piia Riikonen created a post,
This is an issue since most tickets are missing SLAs when light agents or agents open tickets on behalf off customer or when light agents or agents forwards customers email to Zendesk from their personal mailbox (internal note).
Ideally a setting in option that allow us to treat light-agent/agents tickets similar to end-user when it comes to SLAs.
Posted Sep 30, 2021 · Piia Riikonen
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