Piia Riikonen

Total activity

20
Last activity

October 18, 2022 13:11
Member since

October 16, 2021 12:49
Following

0 users
Followed by

0 users
Votes

8
Subscriptions

8

Activity overview

Latest activity by Piia Riikonen

Piia Riikonen commented, March 31, 2022 11:50
we need this also. When customer create ticket and add desired date for delivery (custom ticket field), we want copy that date as due date.
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- Piia Riikonen
- Created March 31, 2022 11:50
- 0 votes
Piia Riikonen commented, March 31, 2022 11:40
Voted - we also wish this. It would be also good feature to choose organization to Inactive status and inactivation -> suspend all users
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- Piia Riikonen
- Edited March 31, 2022 11:40
- 0 votes
Piia Riikonen commented, September 30, 2021 07:39
I wrote feedback: https://support.zendesk.com/hc/en-us/community/posts/4408080772762-SLA-for-agent-created-tickets Please vote!
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- Piia Riikonen
- Created September 30, 2021 07:39
- 1 vote
Piia Riikonen created a post, September 30, 2021 07:36
SLA for agent-created tickets
Planned
1. Community
2. Feedback - Ticketing System (Support)
This is an issue since most tickets are missing SLAs when light agents or agents open tickets on behalf off customer or when light agents or agents forwards customers email to Zendesk from their pe...
- Piia Riikonen
- Created September 30, 2021 07:36
- 30 followers
- 20 comments
- 20 votes

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