Recent searches


No recent searches

Helen Hasenfuss's Avatar

Helen Hasenfuss

Joined May 17, 2022

·

Last activity Apr 21, 2023

Following

0

Followers

0

Total activity

8

Vote

1

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Helen Hasenfuss

Helen Hasenfuss commented,

Community comment Feedback - Ticketing system (Support)

+1. Having a different background colour to identify comments from external users / 3rd party that are not part of the original communication would be really useful. Especially as it's not clear that these comments can't be seen by commenter afterwards. 

View comment · Posted Apr 21, 2023 · Helen Hasenfuss

0

Followers

0

Votes

0

Comments


Helen Hasenfuss commented,

Community comment Q&A - Tickets and email

Hi Neil, 

Thanks for your response and recommendation re the Views. I'll have another look and see what I can manage. 

Thanks!

View comment · Posted Jun 03, 2022 · Helen Hasenfuss

0

Followers

0

Votes

0

Comments


Helen Hasenfuss created a post,

Post Q&A - Tickets and email

Hi,

I have a situation whereby we receive an automated ticket that states: "if another such ticket comes in within 5 mins [of the 1st ticket], urgent action must be taken, otherwise if not: the priority can be reduced."

It'll always be the same organisation so is there any way the first ticket can be marked / tagged that if another ticket is received within this 5 minute period then a specific action is triggered, e.g. Email agents?

It this within the scope of triggers and automations or is there a different way to possibly set this up?

 

Many Thanks

Helen

Posted May 17, 2022 · Helen Hasenfuss

1

Follower

4

Votes

2

Comments