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Helen Hasenfuss
Joined May 17, 2022
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Last activity Apr 21, 2023
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Latest activity by Helen Hasenfuss
Helen Hasenfuss commented,
+1. Having a different background colour to identify comments from external users / 3rd party that are not part of the original communication would be really useful. Especially as it's not clear that these comments can't be seen by commenter afterwards.
View comment · Posted Apr 21, 2023 · Helen Hasenfuss
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Helen Hasenfuss commented,
Hi Neil,
Thanks for your response and recommendation re the Views. I'll have another look and see what I can manage.
Thanks!
View comment · Posted Jun 03, 2022 · Helen Hasenfuss
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Helen Hasenfuss created a post,
Hi,
I have a situation whereby we receive an automated ticket that states: "if another such ticket comes in within 5 mins [of the 1st ticket], urgent action must be taken, otherwise if not: the priority can be reduced."
It'll always be the same organisation so is there any way the first ticket can be marked / tagged that if another ticket is received within this 5 minute period then a specific action is triggered, e.g. Email agents?
It this within the scope of triggers and automations or is there a different way to possibly set this up?
Many Thanks
Helen
Posted May 17, 2022 · Helen Hasenfuss
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