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June Rotoni
Joined Feb 03, 2023
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Last activity Feb 03, 2023
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Latest activity by June Rotoni
June Rotoni created a post,
Post Feedback - Chat and Messaging (Chat)
Missed Chat - Agents should be able to configure or set a timeframe before a chat can be tagged as MISSED.
REPORTS - There should be a separate computation of Completion Rate/SLA for dropped/completed/missed chats. SLAs should also be available in Zendesk Messaging and should not be reliant from time of ticket creation.
Posted Feb 03, 2023 · June Rotoni
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