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María de la Plaza
Joined Nov 06, 2023
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Last activity Jan 15, 2025
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Latest activity by María de la Plaza
María de la Plaza commented,
Hi there!
This is also super frustrating for my team. Is there at least the possibility to have a shortcut for toggling between messaging and email?
View comment · Posted Oct 30, 2024 · María de la Plaza
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María de la Plaza commented,
My apologies, I must've missed that Shawna James
Thank you!
View comment · Posted May 17, 2024 · María de la Plaza
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María de la Plaza commented,
Hi there!
I have enabled the feature but we don't seem to get any suggestions, is that only for newly created tickets?
View comment · Posted May 17, 2024 · María de la Plaza
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María de la Plaza commented,
Just tried it and seems to work nicely. This was a much needed feature, thank you.
Is it supposed to also work with Problem tickets? That can be a bit confusing for agents.
I also have a suggestion about merging, though.
I'm pretty sure I'm not the only one who always needs to uncheck the boxes “Requester can see this comment” when merging tickets. I know it's been like this for years, but I think this should be reconsidered.
Thank you!
View comment · Edited May 17, 2024 · María de la Plaza
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María de la Plaza commented,
This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?
View comment · Posted May 08, 2024 · María de la Plaza
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