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María de la Plaza's Avatar

María de la Plaza

Joined Nov 06, 2023

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Last activity Jan 15, 2025

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ACTIVITY OVERVIEW

Latest activity by María de la Plaza

María de la Plaza commented,

Community comment Feedback - Ticketing system (Support)

Hi there!

 

This is also super frustrating for my team. Is there at least the possibility to have a shortcut for toggling between messaging and email?

View comment · Posted Oct 30, 2024 · María de la Plaza

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María de la Plaza commented,

Community commentAnnouncements

My apologies, I must've missed that Shawna James 

Thank you!

View comment · Posted May 17, 2024 · María de la Plaza

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María de la Plaza commented,

Community commentZendesk AI EAP - Similar tickets

Hi there!

I have enabled the feature but we don't seem to get any suggestions, is that only for newly created tickets?

View comment · Posted May 17, 2024 · María de la Plaza

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María de la Plaza commented,

Community commentAnnouncements

Just tried it and seems to work nicely. This was a much needed feature, thank you.

Is it supposed to also work with Problem tickets? That can be a bit confusing for agents.

I also have a suggestion about merging, though.

I'm pretty sure I'm not the only one who always needs to uncheck the boxes “Requester can see this comment” when merging tickets. I know it's been like this for years, but I think this should be reconsidered.

 

Thank you!

View comment · Edited May 17, 2024 · María de la Plaza

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María de la Plaza commented,

CommentUsing themes and customizing your Help Center

This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?

View comment · Posted May 08, 2024 · María de la Plaza

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