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Elyia Leonard's Avatar

Elyia Leonard

Joined Jul 26, 2023

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Last activity Jan 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Elyia Leonard

Elyia Leonard commented,

CommentTeam members and groups

Requesting enhancement that this be controlled by role. We'd like to restrict certain agents (by group or role) from making this change without restricting on our entire account. 

View comment · Posted Oct 11, 2023 · Elyia Leonard

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Elyia Leonard commented,

Community comment Feedback - Ticketing system (Support)

Would also be helpful to limit form visibility by group. 

View comment · Posted Jul 31, 2023 · Elyia Leonard

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Elyia Leonard commented,

CommentAdditional ticket channels

Any progress on Admins being able to update or set the agent status? We'd also like to control the status based on an agents schedule so tickets aren't assigned to an agent at the end of the day before they are about to be out of office for two days. 

View comment · Posted Jul 26, 2023 · Elyia Leonard

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