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Elyia Leonard
Joined Jul 26, 2023
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Last activity Jan 17, 2024
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Latest activity by Elyia Leonard
Elyia Leonard commented,
Requesting enhancement that this be controlled by role. We'd like to restrict certain agents (by group or role) from making this change without restricting on our entire account.
View comment · Posted Oct 11, 2023 · Elyia Leonard
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Elyia Leonard commented,
Would also be helpful to limit form visibility by group.
View comment · Posted Jul 31, 2023 · Elyia Leonard
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Elyia Leonard commented,
Any progress on Admins being able to update or set the agent status? We'd also like to control the status based on an agents schedule so tickets aren't assigned to an agent at the end of the day before they are about to be out of office for two days.
View comment · Posted Jul 26, 2023 · Elyia Leonard
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