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Tim Pelzer

Joined Oct 16, 2021

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Last activity Oct 17, 2022

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ACTIVITY OVERVIEW

Latest activity by Tim Pelzer

Tim Pelzer commented,

CommentTeammitglieder und Gruppen

Ist es möglich die Rolle im Admincenter (Support/Guide/Talk) per Userimport zu pflegen?

 

View comment · Posted Sep 23, 2021 · Tim Pelzer

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Tim Pelzer commented,

CommentSetting up Talk

Hey Zendeskteam, 

iam not sure if this is the right way to ask

we are facing the issue for some User that permissions to Talk (Agent) get lost in the Admincenter for unclear reason. 

That means the Talkfunktion is not given for the Agent anymore and have to setup again manually in the Admincenter. It happen just to 4 Users out off ~40 in not regulary intvals. 

iam pretty sure we are not running out off licences but may there is a Overview showing me available/in use licences.

thanks for your Help

View comment · Posted Jul 21, 2021 · Tim Pelzer

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Tim Pelzer commented,

Community comment Deutsch Community

Hallo Peter Hochstrasser,

vielen Dank für deine Info. Das macht die Nachforschung und Fehleranalyse wirklich etwas schwer. 


BG Tim 

View comment · Posted Jul 19, 2021 · Tim Pelzer

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Tim Pelzer created a post,

Post Deutsch Community

Hallo Zusammen,

gibt es eine Möglichkeit, Änderungen welche an Benutzern oder Organisationseinheiten durchgeführt wurden, einzusehen?

die Funktion Auditprotokoll steht leider nicht zur Verfügung.

unsere Pläne: 

Support - Professional

Guide - Lite

Chat - lite

Talk - Professional

Explore Lite

Posted Jul 14, 2021 · Tim Pelzer

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