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Tim Pelzer
Joined Oct 16, 2021
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Last activity Oct 17, 2022
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Latest activity by Tim Pelzer
Tim Pelzer commented,
Ist es möglich die Rolle im Admincenter (Support/Guide/Talk) per Userimport zu pflegen?
View comment · Posted Sep 23, 2021 · Tim Pelzer
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Tim Pelzer commented,
Hey Zendeskteam,
iam not sure if this is the right way to ask
we are facing the issue for some User that permissions to Talk (Agent) get lost in the Admincenter for unclear reason.
That means the Talkfunktion is not given for the Agent anymore and have to setup again manually in the Admincenter. It happen just to 4 Users out off ~40 in not regulary intvals.
iam pretty sure we are not running out off licences but may there is a Overview showing me available/in use licences.
thanks for your Help
View comment · Posted Jul 21, 2021 · Tim Pelzer
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Tim Pelzer commented,
Hallo Peter Hochstrasser,
vielen Dank für deine Info. Das macht die Nachforschung und Fehleranalyse wirklich etwas schwer.
BG Tim
View comment · Posted Jul 19, 2021 · Tim Pelzer
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Tim Pelzer created a post,
Hallo Zusammen,
gibt es eine Möglichkeit, Änderungen welche an Benutzern oder Organisationseinheiten durchgeführt wurden, einzusehen?
die Funktion Auditprotokoll steht leider nicht zur Verfügung.
unsere Pläne:
Support - Professional
Guide - Lite
Chat - lite
Talk - Professional
Explore Lite
Posted Jul 14, 2021 · Tim Pelzer
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