Tamara Pascual Franquet
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Total activity14
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Last activity
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Activity overview
Latest activity by Tamara Pascual Franquet-
Tamara Pascual Franquet created a post,
Maintain the condition of Required to Solved a ticket in the fields that are used in the triggers
Currently, the Required to Solved a ticket condition is only executed if the ticket is manually Solved. If you have fields with this condition and triggers and/or macros that have the action of clo...
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Tamara Pascual Franquet commented,
Hi @..., Thanks for your comment. One more question: If I want to not allow a State change to Solved by the end user (client) in general and not with a trigger, can I do it? We need to apply some c...
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Tamara Pascual Franquet created a post,
System Field in email
AnsweredHi! I would like to add more fields in the body email but not in ''content''. I want it in the same line as the system fields (Ticket #, Status, Requester...) Does anyone know where I can modify th...
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Tamara Pascual Franquet commented,
Hi, Is there any option to forbid the end user to change the status for Solved? Thanks!!
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Tamara Pascual Franquet commented,
Hi!! If I understood correctly, this new release is for customers who are using Gmail as their main email account. Is it right? If so, those of us who do not use Gmail as an email engine do not ben...