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Jah Tan

Joined Oct 16, 2021

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Last activity Mar 15, 2022

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ACTIVITY OVERVIEW

Latest activity by Jah Tan

Jah Tan commented,

CommentSetting up Zendesk Chat

Thank you for this, Ramin! Appreciate the info! :)

View comment · Posted Mar 15, 2022 · Jah Tan

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Jah Tan commented,

CommentSetting up Zendesk Chat

Hello! 

Just curious for chat department operating hours - since Lite and Team plan does not have the capability to custom change the operating hours, what is the standard chat operating hours set for these packages?

View comment · Posted Mar 15, 2022 · Jah Tan

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Jah Tan commented,

CommentChat basics

Hello! 

 

Just curious for chat department operating hours - since Lite and Team plan does not have the capability to custom change the operating hours, what is the standard chat operating hours set for these packages?

View comment · Posted Mar 15, 2022 · Jah Tan

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Jah Tan created a post,

Post Feedback - Chat and Messaging (Chat)

Post Title: Chat Simulation Zendesk

Feature Request Summary: 

Currently, Chat simulation is only available if there is no chat visitor and for reactive chats. Would love the have the ability to still be able to simulate chat regardless if there are visitors and also to be able to manipulate visitor paths to meet the proactive chat trigger conditions and see if the trigger setup actually worked. 

If not, a browser simulator where we can test out chat triggers - as long as we can manipulate the visitor path (there are blockages on the live path) to see if the trigger fires up.

Description/Use Cases: 

Businesses oftentimes operate a 24/7 support style - making the chat simulation condition impossible to meet. We'd love to do this over sandbox but this would also mean we'll have to duplicate almost all of the setup we have on live which will take a lot of time. 

Business impact of limitation or missing feature:

24/7 Businesses won't be able to utilize this feature as simulation conditions won't be met. 

Other necessary information or resources:

Best Practices: How to test a Chat trigger.

Posted Nov 22, 2021 · Jah Tan

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Jah Tan created a post,

Post Feedback - Chat and Messaging (Chat)

Post Title: Chat on Mobile - Sticky Chat Widget

Feature Request Summary: 

Sticky Chat Widget regardless of website page

Description/Use Cases: 

On Mobile: When a customer minimizes the Chat window or goes to another page, the chat window disappears and the customer has to check on our menu bar to go back to the chat. Is there any way we can set the chat widget to show up on the side part of the page or below to make it easier for our customers to go back to their chats regardless of what page on our website they are currently viewing? 

Business impact of limitation or missing feature:

Customer chat drop out. 

Edited Nov 22, 2021 · Jah Tan

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Jah Tan commented,

CommentBusiness rules

Hello Dianne! 

Thank you for your reply! Gotcha! makes sense. Found a workaround though - looks like HTML is being read well by triggers and is accepted to format the email. 

View comment · Posted Nov 03, 2021 · Jah Tan

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Jah Tan commented,

CommentBusiness rules

Thank you for Heather! Follow-up question - I tried following the Text formatting recipe for the auto-email trigger and for some reason I can't seem to make the "bold" nor the "Headings" formatting to work. Help, please?

View comment · Posted Nov 01, 2021 · Jah Tan

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Jah Tan commented,

CommentWorkflow best practices and recipes

thank you!

View comment · Posted Oct 28, 2021 · Jah Tan

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Jah Tan commented,

CommentBusiness rules

Hello! 

I have set up a trigger to automatically send an email to the customer when a macro is fired and I would like for a new ticket to be created when the customer first replies to the automatic email but I am not sure how to do that - help please?

View comment · Posted Oct 28, 2021 · Jah Tan

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Jah Tan commented,

CommentWorkflow best practices and recipes

Do we have a way to send a recurring email reminder based on user tag via trigger/automation?

View comment · Posted Oct 26, 2021 · Jah Tan

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