Jah Tan
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Total activity41
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Last activity
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Member since
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Following1 user
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Votes7
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Activity overview
Latest activity by Jah Tan-
Jah Tan commented,
Thank you for this, Ramin! Appreciate the info! :)
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Jah Tan commented,
Hello! Just curious for chat department operating hours - since Lite and Team plan does not have the capability to custom change the operating hours, what is the standard chat operating hours set ...
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Jah Tan commented,
Hello! Just curious for chat department operating hours - since Lite and Team plan does not have the capability to custom change the operating hours, what is the standard chat operating hours se...
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Jah Tan created a post,
Chat Simulation Zendesk
AnsweredPost Title: Chat Simulation Zendesk Feature Request Summary: Currently, Chat simulation is only available if there is no chat visitor and for reactive chats. Would love the have the ability to s...
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Jah Tan created a post,
Chat on Mobile - Sticky Chat Widget
AnsweredPost Title: Chat on Mobile - Sticky Chat Widget Feature Request Summary: Sticky Chat Widget regardless of website page Description/Use Cases: On Mobile: When a customer minimizes the Chat wind...
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Jah Tan commented,
Hello DJ! Quick question about the chat simulation - it looks like it'll only work on reactive chats. How about proactive chats? And for URL/Visitor path history-based triggers - is there a way t...
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Jah Tan commented,
Hello Dianne! Thank you for your reply! Gotcha! makes sense. Found a workaround though - looks like HTML is being read well by triggers and is accepted to format the email.
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Jah Tan commented,
Thank you for Heather! Follow-up question - I tried following the Text formatting recipe for the auto-email trigger and for some reason I can't seem to make the "bold" nor the "Headings" formatting...
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Jah Tan commented,
thank you!
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Jah Tan commented,
Hello! I have set up a trigger to automatically send an email to the customer when a macro is fired and I would like for a new ticket to be created when the customer first replies to the automatic...